Confidentiality

Faced with the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

This Privacy Policy describes how your personal information is collected, used and shared when you visit sherpacanada.com (referred to as the “Site”, “Company”, “We”, “Us”, “Our”). in this Agreement) or make a purchase there.

Collection of personal information

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • First and last name
  • Email Address
  • Phone number
  • Address, province, postal code, city
  • Age, height and gender
  • IP Address
  • Usage data
  • Online logins and password (managed by Shopify)
  • Banking information (managed by payment gateway)

The personal information or usage data that we collect is collected through forms and through the interactivity established between you and our website. We also use cookies and/or log files to gather information about you.

Your personal information is collected via forms, or through the interactivity that may be established between you and our website, namely:

  • Website registration form
  • Order form
  • Comments
  • Correspondence

We use the information thus collected for the following purposes:

  • Order Tracking
  • Information / Promotional offers
  • Statistics
  • Contact

What is usage data?

Usage data is collected automatically when using the site.

Usage Data may include information such as your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, time spent on these pages, unique device. Identifiers and other diagnostic data.

When you access the Site via a mobile device, we may automatically collect certain information, including, but not limited to, the type of mobile device you are using, the unique identifier of your mobile device, the IP address of your mobile device, your operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our site or when you access the site via a mobile device.

We use cookies and similar tracking technologies to track activity on our site and store certain information. Tracking technologies used are tags and scripts to collect and track information and to improve and analyze our site. The technologies we use may include:

  • Cookies or browser cookies. A cookie is a small file placed on your device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site. Unless you have adjusted your browser settings so that it refuses cookies, our site may use cookies.
  • Web beacons. Certain areas of our site and our emails may contain small electronic files called web beacons (also known as clear gifs, pixel tags and single-pixel gifs) that allow Sherpa, for example, to count users who have visited those pages . or opened an email and for other related statistics on the website (for example, recording the popularity of a certain section and checking system and server integrity).

Cookies may be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you log out, while session cookies are deleted as soon as you close your web browser.

We use both session cookies and persistent cookies for the purposes set out below:

  • Necessary / essential cookies
    Type : Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with the services available on the Site and to aenable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services you have asked for cannot be provided, and we only use these cookies to provide you with those services.
  • Cookies Policy / Notice Acceptance Cookie
    Type: Persistent cookies
    Administered by: Us
    Purpose: These Cookies identify is users have accepted the use of cookies on the Website.
  • Functionality cookies
    Type: Persistent cookies
    Administered by: Us
    Purpose: These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
  • Tracking and performance cookies
    Type: Persistent cookies
    Administered by: Third-Parties
    Purpose: These cookies are used to track information about traffic to the website and how users use the website. The information gathered via these cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the website. We may also use these cookies to test new pages, features or functionality of the website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please see our Cookies Policy or the Cookies section of our Privacy Policy.

Use of your personal data

When we use the term "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How do we use your personal information?

Generally, we use the Order Information we collect to process any order placed through the Site (including to process your payment information, arrange shipment of your order, and provide you with invoices and/or order confirmations). 

We may use Personal Data for the following purposes:

  • To provide and maintain our site, including to monitor the use of our site.
  • To manage Your Account: to manage Your registration as a user of the site. The personal data you provide may give you access to different functionalities of the Service that are available to you as a registered user.
  • For the performance of a contract: the preparation, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Service.
  • To contact you: To contact you by email, telephone calls, SMS or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide you with news, special offers and general information about other goods, services and events whish we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information.
  • To manage your requests: to attend and manage your requests to us.
  • For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, in which personal data help by Us about Our Service users is among the assets transferred.
  • For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing and your experience.

Sharing your personal information 

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing and to contact you.
  • For business transfers: We may share or transfer your personal information in connection with or during negotiations of any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.
  • With our affiliates: We may share your information with our affiliates, in which case we will require those affiliates to comply with this privacy policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.
  • With other users: When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With your consent: We may disclose your personal information for any other purpose with your consent.

Retention of your personal data

The Company will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain usage data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or when we are legally obligated to retain this data for longer periods.

Transfer of your personal data

Your information, including personal data, is processed at Sherpa Canada's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls are in place. are in place, including the security of Your data and other personal information.

Disclosure of your personal data

Business transactions

If the Company is involved in a merger, acquisition or sale of asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

Other legal requirements

The Company may disclose your personal date in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of your personal data

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information. 

To ensure the security of your personal information, we use the following measures: 

  • Protocole SSL
  • SET protocol
  • Access management - authorized person
  • Access management - data subject
  • Network monitoring software
  • Computer backup
  • Login password
  • Firewall

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

Detailed information on the processing of your personal data

The service providers we use may have access to your personal data. These third-party providers collect, store, use, process and transfer information about your activity on our Service in accordance with their privacy policies.

Analytic

We may use third party service providers to monitor and analyze the use of our Service.

Email Advertising

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Your rights

Sherpa Canada undertakes to respect the confidentiality of Your Personal Data and to guarantee You the exercise of Your rights.

You have the right under this privacy policy to:

  • Request access to your personal data. The right to access, update or delete information we hold about you. Where possible, you can access or update your personal data directly in the settings section of your account. If you are unable to perform these actions yourself or wish to delete your personal data, please contact us and we will be happy to help you. You may also receive a copy of the personal data we hold about you.
  • Request correction of the personal data we hold about you. You have the right to have any incomplete or inaccurate information we hold about you corrected.
  • Object to the processing of your personal data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation which makes you want to object to our processing of your personal data on this ground. You also have the right to object where we process your personal data for direct marketing purposes.
  • Request erasure of your personal data. You have the right to ask us to delete or delete personal data where there is no good reason for us to continue processing it.
  • Request the transfer of your personal data. We will provide you, or a third party chosen by you, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information that you have initially consented to us using or where we have used that information to perform a contract with you.
  • Withdraw your consent. You have the right to withdraw your consent regarding the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific features of the Service.

Exercising your data protection rights

You can exercise your rights of access, rectification, cancellation and opposition by consulting the Exercice of Your Rights page or by contacting us:

Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond to you as soon as possible.

Children's privacy

Our service is not intended for people under the age of 13. We do not knowingly collect any personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we learn that we have collected personal information from anyone under the age of 13 without verification of parental consent, we will take steps to delete that information from our servers.

If we must rely on consent as a legal basis for processing your information and your country requires parental consent, we may require your parent's consent before collecting and using this information.

Your California Privacy Rights (California's Shine the Light Law)

Under California Civil Code Section 1798 (California's Shine the Light Law), California residents with an established business relationship with us can request information once a year about their personal data with third partiesfor the third parties' direct marketing purposes.

If you would like to request more information under the California Shine the Light law and if you are a California resident, you can contact us using the contact information provided below.

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services, or applications to request and obtain removal of content or information they have publicly posted .

To request removal of such data, and if you are a California resident, you can contact us using the contact information provided below and include the email address associated with your account.

Please be aware that your request does not guarantee complete or comprehensive  removal of the content or information posted online and that the law may not permit or require removal in certain circumstances.

Links to other websites

Our Service may contain links to other websites that are not operated by Us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Changes to this privacy policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective immediately when they are posted on this page.

Legislation

We undertake to respect the legislative provisions set out in: Legislation: Law 25

Contact us

If you have any questions regarding this privacy policy, you can contact us: